Sansone Air Conditioning Reviews

Hi, Gil. Thank you so much for rating your experience with us so highly!

Hi, Robert. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Hi, Gerald. Thank you so much for rating your experience with us so highly!

Thank you Maureen, we're glad you could take care of your A/C issue quickly!

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Hi, Henry. We appreciate the rating, and are glad we could provide you with a positive experience!

Hi, Martha. Thank you so much for rating your experience with us so highly!

Thanks for the review!

Hi, Stacy. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Hi, Audrey. We appreciate the rating, and are glad we could provide you with a positive experience!

Hi, Ravi. Thank you so much for rating your experience with us so highly!

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Hi, Diane. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

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Hi, Elmer. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

tec was professional Courteous knowledgeable/ he has no say on price but that was a little steep

Albert came over and gave me a few good tips, told me that I needed to have more regular service for my 2 speed unit, but it was still not working properly.

I called back Sansone and spoke to jack he

OK so I will break it down. YASIX, Sales person on the phone, was very good and on top of it aside that she tried to give me clearly an air purifier that was not up to what I explained to her that I n

Hi, Sean. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Hi, Bethzy. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

The only concern I have… on previous appointments, the technician would take pictures and fill out a detailed report. Also, when they replaced a filter, they usually carry away the old one. This was a

The technician was very professional and knowledgeable and was able to explain everything what he was going to perform in this air conditioner inspection.

Subject: Feedback on Scheduling Practices

I hope this message finds you well. I am writing to express my concerns regarding the scheduling practices I have experienced with Sansone Air. Unfortunately

Michael Cooper was the technician who came to my home on 1/16/25. He was so great, walking me through the problems we were having and letting me know what the next steps were. Extremely helpful! David

UPDATE: Sansone followed up and resolved our concerns to our satisfaction. We can't ask more other than having done so without the delays. We are pleased that they value customers and expect to use

As a returning customer having purchased two separate AC units throughout the years, and recommending Sansone to family members who also became customers, I highly recommend Sansone. However, I am gi

Thomas Belsito did a great job installing sink.

Called for an appointment for repair and surprisingly was given a "same day" appointment. After regular business hours, and toward the end of the time range set for my appointment, I called the compan

Miguel was professional and provide great customer service. He was informative, provided examples, steps for the future, and things to lookout for. I liked that Miguel came prepared to do a job. Thank

it was great! Saved me lots of money by not having to install a new unit!

Installed new condenser and air handler. Slight mishap while installing. Dumped the old unit's freon into my living room by mistake. They made it right, right away. We also got an air duct cleaning an

We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager rea

Gentlemen was very polite, wore the thingies on his shoes. He did try to upsell me because the unit I have is just not like commercial grade.You kind of just need commercial grade air conditioner for

Michael is true professional, very Courteous, knowledgeable and on top of his trade, exceeded my expectations

Update! The company completely corrected the issue and reimbursed two charges, one for the tune up, and one we paid another company to fill unit with Freon. We’re keeping them at four stars, simply be

This review was updated due to Sansone willingness to work with us on some concerns. It took some repeated telphone calls and all concerns were resolved to our satisfaction.

Both technicians were very profesional, courteous and efficient. We had full confidence in them. They also gave us tips for better maintaining our unit.

Our AC was backing up this past weekend. We called Sansone AC for a service call. Same day! Kysten was very helpful. Get a service contract, change your AC filters monthly and call Sansone AC. They a

My technician McNaire was very knowledgeable, helpful and courteous. He took his time to answer all my questions and explain everything to me. He did not make me feel pressured to do something I did n

The associate did a good job and was thorough. He was on time and texted me liked I asked, when he was on his way. Clean ruck which I always look for, and organized.

The negotiation and installation of our new air conditioner and ductwork went very well, and the system has been working excellently. As a suggestion, we believe that customer service, from both the t

Trevon showed up on time and was very polite and knowledgeable. Unfortunately parts have to be ordered but service call went well

Edit: Just had 6 month check up and once again great tech came out

They had installed the unit, with the cooper and electric connection at the front, telling me its a better install because its easier for service to have the panel in front. Leaving a long cooper pipe

All this person did was remove some slimy substance from my clogged ac drain line. He did not vacuum out the system or place anti fungus additives to my ac drain lines. He just did the minimum amount

The work done was good, but the price for the work was very much on the high side...I would say excessive. The time spent doing the work was in the neighborhood of 20 minutes. Guessing around $10 in p

I had a technician fixed my A/C by replacing a capacitor. Mr. Phillips replaced the capacitor without my authorization, but that was not the issue. The issue was that the capacitor that he installed

Plumbing issue: Shaft to shower handle broke, causing water leaking. We needed to shut off all of the water in the house, as we could not shut it off at the source. I called Sansone 3 times over a per

Air conditioning installation The team they sent to me did not take pride in their work. I was disappointed with that, but they did install the system and it’s working.

They undercut the next lowest bid we got for a new AC so I had them do the installation on a new Carrier unit. I needed the job done ASAP right before the Thanksgiving holiday and they came through fo

Technician was there for maintanence and never put the filter in that I left for him.Also after he left the air handler was leaking. I had to call them to have someone come back today. Seems like si

I am surprised by how well reviewed Sansone Air is. That is why we went with them, but our experience has been very frustrating. We bought a new A/C from Sansone less than two years ago along with the

Service on my 2 units was very thorough. I’d give it 5 stars.Tech was great. The overall experience not so much. Scheduled my maintenance appointment 3 weeks in advance. Got a call the afternoon befo

We purchased a new A/C unit and they were great leading up to installation. They had good communication and good pricing, which is why we went with this company. However, there were many issues after

The technician was diligent replacing my toilet. But, I was OVERCHARGED with the service. He had to replace a flange and I was ripped off approximately $200 based on a Google search. Will no longer

Overall, I would give this company 3 Stars, here is why:

Sansone sold me three Daikin HVAC units for my home . They were installed February 2023. There have been many problems with the units, but San

Have been a customer for about 10 years. They used to be great; installed 4 new AC units and was initially responsive and great with service. The past year they have shown a steady decline with cust

Your staff is wonderful, from sales to phone scheduling and the technician was knowledgeable. Your prices are exorbitant. The technician diagnosed that I needed a new fan motor and quoted me a price

UPDATE: Positive Follow-Up from Management Following my initial review, I was contacted by a Sansone manager two days later. She was genuinely apologetic and took full accountability for the situation

McNaire consistently provides great service, but the customer service needs improvement. I faced a pricing issue during my recent visit, and it took nearly a month to resolve. I'm pleased they ultimat

Might be a good company, but I don't know since their technician came out to our place of business for an emergency repair as well as to make an analysis for an annual maintenance contract quote and

Plumber was polite, nice, and cleaned up. However, he was not very knowledgeable, extremely slow, and wasn’t able to resolve the problem.

The work was fine, the pricing was frustrating. All I needed was a flush valve replacement with the part supplied by me and I was charged for a total toilet rebuild at $440. When I raised to manageme

Very expensive company the price quote was $I,680 higher than the lowest bid. I'm glad I never signed a contract with them.

Let me start by saying that the tech who came out was professional and friendly. CALL SOMEONE ELSE, DON'T USE SANSONE! I have a unit that is low on freon (r22, as most of us still have). At first I

The sales staff and manager (lester, jim, anthony) were terrific. the installers were also terrific. The problems was with customer service staff. 1 day after installation of a new unit the system

Used Sansone under an Air Conditioner maintenance contract at a previous address with good experience. I moved and tried to set up the new address with an air conditioner maintenance contract. Sanso

everything was great the tech took 10 mins to diagnose the problem, I understand the service call of $89, but to quote somebody $1,000 to replace a thermostat it's just simply ridiculous

Called about replacing a garbage disposal and they quoted me $734. Otherwise communication was good and they showed up within the window.

I knew I needed a new Central A/C unit. Initially received calls from 3 separate salespeople, but was unable to take their calls each time. When listening to their voice messages, I decided on one sal

I have multiple issues with there service plan. Canceling at the last minute. Not showing up for appointments. Different technicians telling you different things about my ac unit. Seems their priority

I’m not sure how this company has so many great reviews. I received absolutely awful service, both in physical labor and in customer service to resolve my issues. They STILL haven’t refunded me like s

Professional maintenance of HVAC system. Serviced 3 units and spent the time necessary, explained units (as we just recently purchased home) and gave dimensions and replaced filters. Use their easy-p

So we bought three units from Sansone and the price was fine. Now a few years later I need service. They say someone can be there between 12 and 5. I told them I am leaving at five. They say fine,

The sales guys were very professional in the beginning but the installers did a HORRIBLE job. Within 2 hours of installing my brand new AC, alarm went off signaling a leak. When I looked water was lea

You keep pestering me to leave a review so here I will. The tech was great. It shocked me when I had to run after him after he left to let him know that the air conditioner was still squeaking really

Tech was nice and professional, but must be working on commission. Gave me a $2600.00 quote, and tells me that that is the solid price not negotiable to replace my ac compressor that is still under wa

I had regular maintenance with my AC. Long story short, always have drain pipe clogging issues. I decided to take the offer of installing an iFlo device that constantly infuses the drain pipes with an

Unfortunately, they have been very disappointing to deal with due to the complete lack of interest and effort from the salesman and I have no idea why.

I contacted sales first thing Friday morning (8

Poor original installation of a Remy Halo device 4 years ago has caused repetitive issues that have been patched and taped over and over again all of which eventually fail in a few weeks. Each time I

I originally had this business rated at 5 stars but had to reduce it to two. In spring of 2024 I had an air conditioning unit installed. The Sansone contract included 4 service calls to maintain the u

Sansome started off as a wonderful HVAC company for us but quickly lost faith in them. We have three different instances with them, two were stellar, the last was horrible.

We moved into our new home

Hello Austin. I tried to look you up in our customer data base to reach out to you, but could not find you. Please call me directly at 954-520-2489 if i can help with something.

I have four years of experience using this company to service my AC in my Florida home. Service quality is highly dependent on the technician and often problematic.

I inherited a high end Carrier AC

We apologize for any inconvenience you may have experienced, John. We value your feedback and would appreciate the opportunity to address your concerns. A Customer Relations Manager Will be reaching o

The installation started off rocky with the techs coming in hour before the schedule window. A note was left that I wouldn't be home due to dropping my kids off. The technician Daniel was very charmin

hvac code said I must contact technician. Hvac has a 10 year labor guaranty by Sanson. contacted sansone for service as per code. Sansone came said code indicated I need a cleanout hvac needed c

We replaced not one, but two a/c units, and all of the ducts in the whole house. The only reason I am giving two stars is because we are very happy with the actual products. However, there were severa

We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager rea

Hello Steven,

We're sorry to hear about your negative experience with our services. Please provide your job ID number associated with this Service so that our Customer Relations Manager can reach ou

Hi Amanda - I’m not sure what we did to deserve a 1-star review, other than not hire you for an open CSR position. We went with a different candidate, but we wish you the best in your employment sear

We noticed you left a 1-star review on Google and wanted to reach out to better understand your experience. Your feedback is important to us, and we'd appreciate any details you can share so we can ad

Thank you for your feedback. It looks like you spoke with a manager—did everything get resolved to your satisfaction? Please let us know if there’s anything else we can do to assist you. We’re here to

We are sorry we have put you in a position to feel this way, we would appreciate the opportunity to discuss and make things right with you. We are unable to locate your account at this time. Please re

Terrible, they didn't put in what I asked for.

All sorts of text questions about the a/c function since they made an appointment to service the unit. Then a call on the day of the appointment cancelling as they can make more of a profit servicing

BEWARE of their plumbing prices. Sansone replaced 2 toilet fill valves and 2 toilet flappers at my house on 12/15/25. These 4 parts are available for a total of $75 at local home improvement stores. T

I thought by calling a big company like Samsone, I'd get excellent aboveboard service. They sent the owner's grandson. I asked for the $59.00 tune-up. He looked at my A.C. and said that the freon h

June 2025. Unfortunately I have to edit this review, my rating 10 dropped to 0. In December 2024 they installed my new air and everything seemed to be fine. After months we already know that they did

I'm disappointed to have to write this review since Sansone came highly recommended, and I hope to be able to adjust it depending on the outcome of my install. However, I can't ignore the numerous rid

We apologize for your experience. Please contact us at (561) 448-9882 to discuss and resolve this matter.

I recently had a Sansone Air Conditioning unit installed, specifically the top-of-the-line Lennox model SL28XCV048-230A02. Unfortunately, my experience has been far from satisfactory.

During the inst

In the past 2 years, I’ve spent over $20,000 with Sansone Air Conditioning on two units and even purchased their maintenance plan. They constantly send me automated reminders to call for service or re

I hired Sansone to perform regular maintenance on my air conditioning system over the past two years. During that time, they completed several upgrades, including the installation of a condensation tr

Drives like crazy on the highway zipping around cars and trying to cause an accident. Drove right into my lane without signal when I was clearly right next the company van, bumping me to the shoulder.

Driving South on I-95 on 3/12 around 2-3pm truck number 159 or 149 was driving over 90mph! Cutting me off when He clearly knew I was there. Weaving in and out of traffic with no signal. Driving very d

The receptionist could use additional training on customer service and phone etiquette. The way customers are treated on the phone is often their first impression of a company, and in our case, it was

It has been 2 months since I purchased an AC unit, and I was told the company would submit all the necessary permits to the county. I found out that no permit has been submitted yet.

When I called th

Avoid this company at all cost!!! They tried To charge us $6000 for work that we didn’t need. They told us that all our air ducts Were rotted out and moldy, and needed to be replaced. Upon further inv

The old company was great. My in-laws got their ac from them and we did as well. They were not the cheapest nor the most expensive. We kept up the maintenance with them for the extended warranty a

Poor Installation & No Follow-Up

Extremely disappointed with the post-installation support. We had an air conditioning unit installed, and for months now it's been making unusual noises. The installa

The worst customer service ever, a 1--2PM service window and its 7:30PM and still waiting for the tech. They are super late and nobody called us for an update or to even say sorry for the delay. I cal

I don’t recommend this company. The plumber they sent was only out to get money an exagerating the issue. Destroyed the house and in the end couldn’t find the slab leak. Had a leak detection company f

If I could give this company a zero star rating I would.

We had sansone come out to assess our broken unit after a third party HVAC company was unsuccessful in fixing it. We bought our house with a

AC was not blowing cool air. Technician said the capacitor has to be replaced. The charge is $500. We asked about the compressor. He said we had to pay for the capacitor first before he checks the co

The service tech was great! Saturday, he came out, let us know what we needed and guided us through everything. Our a/c isn’t working.

We schedule the duct repair, cleaning, and service for Wednesd

I was told the diagnostic fee was $99.00. When the tech came out he said he had to do an electrical diagnostic which cost $214.00. He was more of a salesman than a tech. All he kept saying wat that I

I am disgusted with this company. It has been 2 years and they cannot complete my city permit that was listed on my signed and executed contract. They basically took my money and did not get the per

We sincerely feel that we were in the process of being taken advantage of on a new AC system that we installed last year. Have had 2 service calls to this company and each time for repair of a new sys

I thought they were good. I am deeply disappointed with the lack of integrity shown by this company. After calling them for a service issue, I was met with high-pressure sales tactics claiming my 2019

CeeJay was FANTASTIC! He came to repair my outside spigot and hose bib (faucet portion) that my HOAs lawn care crew drove into and bent about 45 degrees to the right. …

Technician Elliot wanted to immediately replace unit Trane only 3 years old! Stated there was a leak replaced Condenser coil (which you can seal) Parts under warranty…25 min replacement labor job $289

My experience with Sansone Air Conditioning was exceptional from consultation through installation. Dante, my sales representative, operated at a high level—knowledgeable, precise, and focused on prop