Ars/Rescue Rooter Reviews

My husband and I contracted with ARS Rescue Rooter on 3/17/2026 to replace our A/C unit. Eduardo and Andy came today (3/18) and worked diligently for many hours. They did not leave until the unit was

Alfonso and Alejandro were great. The whole process took about 4 hours, they came in and explained thoroughly what they were going to do, they were diligent in taking care of my home and making sure e

Juan Conde and Eduardo Morales, good afternoon the reason of this review is to let you know that the gentleman came to my house today to finish the job that wasn’t finished yet. they did a great job f

Edgar and Juan Carlos provided exceptional service during the installation of our new AC unit this morning. Their professionalism, expertise, and attention to detail were evident throughout the entire

Eduardo and Juan came early , they did an amazing job. Very proessional and courteous. Left everything clean , they are a great asset to your company .

Juan and Eduardo installed my AC unit today and I couldn’t be more satisfied. Their work was excellent from start to finish — professional, knowledgeable, and efficient. They also kept my home clean a

Edwartdo and Juan are the best. They were very professional and courteous. They treated my home with respect explaining everything as the day goes by. I really wish o could give the a thousand stars.

Fast and great service. My HVAC stopped working the other day. I called and got a slot for the next morning. Roberto was attentive and knowledgeable and performed the service efficiently. He was able

Joel Castillo is very excelente technician and noble.he explained the conditions of my AC system and made repairs to have my AC cooling again. I highly reccomend Joel Castillo hes the best . Thanks

I was having problems with my AC. It turns out that after the inspection, the unit needed to be replaced. I called ARS rescue rooter and today Alejandro and Eduardo arrived on time to remove and insta

Jeiler Herrera did an awesome job on my water heater job and came on a Saturday due to my work conflicts. Highly recommend this gentleman for a raise.

I called to ARS / Rescue Rooter and joel Castillo their technician arrived on location to execute my AC maintenance he was very customer friendly he explained the process to me and he perform his task

Joel Castillo did an outstanding job! From the moment he arrived, he was friendly and professional . He took the time to assess my AC system thoroughly and provided me with multiple options for repair

Joel Castillo came to our rescue. He diagnosed my AC system and found the problem . He explained how the system performs and what needs to be done to make it perform in good working order . He also he

Joel Castillo is very professional, friendly and informative. Joel is senior friendly and took time to explain the conditions of my AC system . I highly recommend Joel and will definitely refer him to

We just got a new A/C system installed by Alfredo and Alejandro from ARS and we are not only satisfied with their service but delighted with their work ethics and performance.

They came on time, they

Thank you to ARS Technician Aliet MoyaCaballero. He did a fantastic job with my AC issue. He is very professional and I’m very satisfied with his work. The labor fee was reasonable. Kudos to ARS fo

Mr. Jeiler Herrera has done an excellent job in replacing my Water heater Tank. I was overwhelmed with his professional demeanor and his knowledge of plumbing and electrical work. I have recommended M

The service was excellent, expeditious and commendable. Klender had great remarkable communication skills imparted to my husband and me informed of the maintenance process. Also, he recommended ways h

What a wonderful experience! Eduardo and Andy arrived at my home on time and went to work immediately on my HVAC installation. They were both extremely professional and took the time to educate me thr

We had our air conditioner installed on December 15/2025. Extremely satisfied with Juan Carlos and Edgar’s work. They are very respectful, experienced, and focused with the task at hand. Both provide

I had Jeiler Herrera to replace my water heater tank this morning. He is absolutely EXCELLENT. he his very professional, it was rapid and clean. Just perfect Jelier

The experience with ARS was great! Jeiler, the technician, was very professional and thorough in explaining everything involved in the tune-up and what it entailed. The service was excellent, and I wo

Joel Castillos work ethic is exceptional. His technical expertise was evident as he quickly diagnosed my AC system and gave me recommendations for my system . He took the time yo discuss my options ,

Recently got my AC installed by Andy and Eduardo. They were very professional and friendly. They began working on my unit immediately after arrival. They were prepared and required little to no assis

Good afternoon. We are very grateful to Mr. Eduardo and Mr. Juan. That was the professional instilling my new air conditioning. We see the capacity and perfect knowledge of what their where do

Juan and Eduardo installed my AC today and they did amazing. They were very patient and clean. They cleaned up after themselves after everything. They explained how to use the nest thermostat to me an

Joel Castillo was extremely knowledgeable about HVAC systems and provided excellent service. He took the time to explain every step of the process and made sure the job was completed correctly and tho

Carlos and Ricardo from ARS / Rescue Rooter came into our house last minute in Coral Gables to change the whole HVAC system very last minute. Our house had been experiencing a high level of humidity a

I had an outstanding experience with ARS Rescue Rooter. We had two HVAC units installed in two different properties, and both teams provided truly exceptional service from start to finish.

Eduardo &

Eduardo and Richard were consummate professionals! Polite, efficient, respected my home & space and most importantly… installed the brand new unit without any problems. Would recommend them for any in

Andy & Eduardo were very professional n very clean. They clean up after the job. Very satisfied 😊. I am cool again, no more 94 degrees in my house.

Joel Castillo recently worked on my AC system and i had the pleasure of having him maintenance and repair my system. His expertise and commitment to quality service truly set him apart in the industri

Joel Castillo explained whats wrong with my AC system so I can understand what action I should take to have my AC perform in good working order and he's very professional. He's an ELITE technician tha

Alfredo and Eduardo did an outstanding job installing my AC. From start to finish, they were professional, respectful, and clearly knew what they were doing. They took the time to explain everything i

I recently had a new AC unit installed by Alejandro and Eduardo professional team,from ARS / Rescue Rooter and I am beyond pleased with the entire experience. From the initial consultation to the fina

Our experience with ARS was great! Marcos, the technician, was very professional and thorough in explaining everything involved in the tune-up and what it entailed. The service was excellent, and I wo

Alfredo and Juan were incredible - they worked so hard to get my HVAC finally operating correctly. I was having trouble with other companies but these guys were a total find and they did a great job

Jeiler put in our new water heater. He is very supportive and answered all questions. Pleasant, cleaned up and completed the work on time. Very precise…Excellent work !

Joel Castillo did an outstanding job cleaning my A/C coils. Before the service, my system wasn’t cooling as efficiently as it should, but after Joel cleaned the coils, my A/C is blowing like new again

Brenda at the Home Depot Deerwood Store was very friendly and provided excellent customer service. She answered all my questions and processed all the information needed for ARS to contact me and I w

I had the pleasure of having Jeiler Herrera come out and replaced my water heater. He was extremely professional. Everything looks great. Everything works great. He was able to explain everything to m

Hot water installation was performed on time, installers were professional, efficient, careful and courteous. I would not hesitate to recommend their services. Thank you, ARS/Rescue Rooter

I recently needed a new water heater installed in my home, and JEILER HERRERA did an outstanding job. He is truly the best installer who has ever come to my house, and I’ve worked with several over th

Jeiler Herrera did a great job installing a new water heater in my home. He managed a difficult location from which to drain and remove the old water heater and install the new one in my un-air condit

Joel Castillo serviced my AC system , he gave me recommendations so I could invest in my system to have it performed at peak potential during this hot Miami summer time. He also installed an anti alge

I had an outstanding experience withEdgar and JuanCarlo during the installation of my brand-new air conditioning system. From start to finish, they were professional, knowledgeable, and incredibly det

This process has been so great! The entire team has been wonderful. The technician, Andy, was very professional, communicated every step, and did a great job installing my new water heater. I defini

Eduardo and Juanito were overall amazing very straightforward trained professionals. They were very helpful and took the time to explain to us every detail and answered all our questions. They were a

Service Technicians: Alfredo, Andy, & Eduardo arrived promptly and commenced work immediately. All techs displayed professionalism and knowledge of the task at hand. Our questions and concerns were ad

Manica, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS / Rescue Rooter Mi

James, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS / Rescue Rooter Mia

Leonell, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS / Rescue Rooter M

Stephen, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality As

Gisela, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality Ass

Thank you for the stellar review, Maria! We appreciate being your premier service provider.

Barbara, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality As

Adam, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS/Rescue Rooter Heatin

Alex, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality Assur

Susan, we're pleased to hear you had good experience with us. We appreciate being your provider of choice! If you feel there was anything we could have improved on, please contact our Quality Assuranc

Frederick, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality

Solomon, we're pleased to hear you had such a great experience with us. We appreciate being your provider of choice! If there was anything we could have improved on, please reach out to our Quality As

We are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS / Rescue Rooter Miami cust

We appreciate this review, Janet! Your support means a lot to us, and if you have any suggestions for improvement, please don't hesitate to reach out.

Fabian, we're pleased to hear you had good experience with us. We appreciate being your provider of choice!

I received excellent service during the air conditioning check in my home.

Ian, we're pleased to hear you had good experience with us. We appreciate being your provider of choice! If you feel there was anything we could have improved on, please contact our Quality Assurance

Francisco, we're delighted to know that you had a positive experience with us. We appreciate being your chosen premier service provider! If you have any suggestions for improvement, please don't hesit

Joel Castillo made the diagnosis of the AC system

Thanks for your support, Oscar! We appreciate you taking the time to share your feedback and are glad to know you had a positive experience with our team. If there's anything more we can do for you in

Thank you for the review, Susan! We appreciate your time and feedback. If you have any additional thoughts or suggestions on how we can improve, we’d love to hear from you.

We appreciate this review, Ada! Your support means a lot to us, and if you have any suggestions for improvement, please don't hesitate to reach out.

I have had previous good experiences with this company so.pre-paid gor their pro club service contract. Jorge was my technician today and he was clearly expert and a pleasure to work with. I was disap

Professional, reasonably priced and highly responsive. Only issue was not receiving the specific water heater I requested and received township permit approval to install. However, ARS gave a slight d

40 minutes for a sales presentation is way too long.

The man that came to do maintenance on my A/C unit WAS from ARS I was told that ARS doesn’t serve my area that I had to call Aspen Air so that’s why I gave it only 4 stars they need people who know wh

Regular service on a 1 year old unit. Not much needed according to technician. Not much was done; used something to flush unit? Flushed the drain. Took some things apart but unsure how to put it back

The company has good customer service but the dispatching could use improving. They did not send the technician within the desired time frame and sent the technician almost 3hours after the desired ti

Joel Castillo-Knowledgeable and helped resolve the issue.

My feelings are mixed with regard to ARS. I feel that the office part is quite subpar; the right hand doesn’t seem to know what the left is doing. I have had some trouble with them finding my maintena

I would have given five stars had ARS returned my calls. Communication with them is the worst. After six requests to speak with a manager, I am still waiting for a return call. On the bright side, the

Very pleasant guy. Knew his procedures and answered our questions. We really appreciate not struggling to communicate which has happened on occasion since we’ve had the service (May 2023)

Joel Castillo came here, vaccumed the system and explainedme some facts of my equipment. He couldn't get to the roof because HOA requirements.

AC needed Freon and cleaning. Aliet was great and thorough! He was honest.

First service to my new A/C, so far I had no problems . The technician was very nice, explained what I could add to my Unit to keep the ducts clean.

The technician checked out the system quickly and efficiently. Was very polite and nice.

Great service! The technician was knowledgeable and informative, and he recommended other support services for our home unit. He also connected us with customer support to set up dates and appointment

I appreciate ARS coming out to maintenance my ac at the last minute. I made an appointment at the last minute and they were able to fit me in and kept me posted on everything.

The technician was excellent. He was very knowledgeable did all that was asked of him. I did however have a problem with the main office. I was given a 4 hour window of arrival. 3 1/2 hours later I

Joel castillo performed routine maintenance and installed indoor air quality products to the system and signed me up for the service contract. I recommend Joel. The AI answer wasn’t helpful when I cal

First I requested a new a/c system put in after almost 10 years they put in a carrier system brand top of the line 4 ton the results are this, they leave the hood full of dust (could cause a fire) th

Great service! Price of special filters at $40 each seems too high and considering going back to normal ones in the future. New filters purchased by check are to be delivered or mailed in 2 weeks, 2

Alejandro y Eduardo just installed a New 3 1/2 Ton A/C in a 2 story home. I am extremely satisfied with their work performance and professionalism. I have to say the work was done very well and they e

I had a fairly routine air conditioning check done. Thanks

We appreciate your feedback, Aldo, although we're sorry to learn your expectations weren't met. If there are specific concerns or suggestions you'd like to share, please contact our Quality Assurance

Aldo, your review is appreciated. Our company is always improving our processes and would appreciate an opportunity to discuss your experience with us. Please reach out to our Quality Assurance Manage

Thanks, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss

Thank you for your review, Angela. We value every opportunity to serve our customers and continuously enhance our services. If you have additional feedback to share, we invite you to contact us direct

Toni, thank you for sharing your experience. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Rosa at (305) 235-7223 so that we can address this matter

We appreciate your feedback, Jonathan, although we're sorry to learn your expectations weren't met. If there are specific concerns or suggestions you'd like to share, please contact our Quality Assura

Thank you for your review, Marcel. We value every opportunity to serve our customers and continuously enhance our services. If you have additional feedback to share, we invite you to contact us at 786

Today, we received HVAC Maintenance and the tech, Michael, was excellent. He gave us time to explain our concerns with the temperature inside the house in the 80's when we are setting the thermostan

The work didn’t pass inspection due to a very minor issue. For a while, it seemed like they were unwilling to help correct it but it might have been something else. They did return after management go

The job was completed, but I am really upset that your worker put the new heater on top of older rust that fell off my old heater. He could’ve asked me to sweep and clean that area if he wasn’t going

This review is in reference to a new A/C install that took place on Saturday 2/11/23. The installers were Jose Guerra and another person also named Jose. I am very satisfied with the work they did as

Techs are excellent but this company is so poorly run at the top and with coordination of appointments that I feel awful for the hard workers out in the field. Complete mess of a booking and dispatch

I can't really say that ARS is good or bad. I tried for over a month to schedule an appointment with them. Every single time, the driver was lost, missed the day, and the people at the office were eve

Install went well but 2 concerns. I ordered a lowboy and reviewed this with estimator. When installer arrived the truck did contain the water heater I ordered. I accepted what was ordered because it c

Watch out. They have programs/upgrades that are very expensive!

2/1/24: They came to do semiannual services. I was told it was no charge bÿ phone as it was covered by my annual plan when I scheduled

I would like to say even though I had a hard time with ARS roofers I keep calling to get someone to help me. Finally a responsible person was found. She got the job done. Thank you Ms Anna. You are a

The technician came on a Saturday after another technician was unable to come on Friday. I had to call to find out what was going on since it was two hours after the two hour time slot and no one had

Nothing was repaired. The young man didn't replace all of the screws, and left something hanging. I was told that I'm better off purchasing a new unit. I called the young man that replaced the the fa

could not contact your salesman, Carlos Reyes. Tried his number, that he gave us to no avail. Left contact info with the answering service but never received a response. Do not have any kind of a rece

On 4.28.2025 The ARS technician came to my house to review my installed system and did also run checks and nvestigate my concern with the stalling of the motor depicted.(condenser fan motor) This moto

Mixed review. They were on time...although I got conflicting messages about the appointment window. Front door frame got chipped, rugs and tile soiled during the install/removal of water heater...a he

It seems there's always a scheduling issue. We initially went with them because of Albert or salesman. Once the contract began so did the problems. They pushed our initial installation date back, the

Emergency water heater replacement. Work was well-performed but expensive. Main issue was that the call center did not adequately communicate with local staff. I bought the water heater at Lowe’s on S

Gustavo the technician was great. He was patient, meticulous, and thorough. Gustavo gets a 5/5. The call center is a disaster. The initial appointment I made they did not schedule in the system. Call

Christopher is the only technician I trust to get the job done right. Before him, I had a frustrating experience with another technician who caused me to lose faith in this company. The previous techn

Technician was great but the company didn't provide him the 4 filters I was promised when buying the unit. I've spoken to the company about this several times and they keep telling me they are looking

Install seems fine though we are waiting on inspection so can't be sure, but we were very disappointed with the scheduling process. We had a window from 10-2 one day last week, and no call no show tha

My appointment was scheduled between 8-12pm. The tech didn’t arrive until almost 1:30pm. Matter of fact I had to call ARS for an update instead of them calling me. Once the tech arrived he was courteo

This small project of replacing a water heater started out great, but soon became an on going nightmare! The lack of communication between ARS, Loews, the building management and myself was at the ro

I would like to provide feedback regarding our recent AC service appointment with technician Joel Castillo.

Our appointment window was scheduled between 2:00 PM and 6:00 PM. Around 8:22 PM, Joel call

We’re sorry to hear that your experience didn’t meet expectations, Gary. Your feedback is important, and we’d like the chance to make things right; please reach out to us so we can address your concer

We appreciate your feedback, Carlos, although we're sorry to learn your expectations weren't met. If there are specific concerns or suggestions you'd like to share, please contact our Quality Assuranc

Your review is appreciated, Sharon. As a premier service provider, we are continuously improving our processes and would appreciate an opportunity to learn why this experience was not a great one for

Venz, your review is appreciated. Our company is always improving our processes and would appreciate an opportunity to discuss your experience with us. Please reach out to our Quality Assurance Manage

Michelle, thank you for sharing your experience. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Rosa at (305) 235-7213 so that we can address this ma

Your review is appreciated, Farah. As a premier service provider, we are continuously improving our processes and would appreciate an opportunity to learn why this experience was not a great one for y

Dennis, your review is appreciated. Our company is always improving our processes and would appreciate an opportunity to discuss your experience with us. Please reach out to our Quality Assurance Mana

We appreciate your feedback, Erika, although we're sorry to learn your expectations weren't met. If there are specific concerns or suggestions you'd like to share, please contact our Quality Assurance

Hey Natalia Delgado. So sorry to know your experience wasn't awesome. What can we do to make it right? If you would like, please feel free to contact our Quality Assurance Manager, Jenny at 786-345-22

My air conditioner went out, technician said it’s an electrical issue however the electrician just proved that the problem is a short within the unit. Please fix this as soon as possible.

Thank you for your review, Alex. We strive to ensure every customer experience reflects our commitment to quality and professionalism. If you would like to share further details about your experience,

Sales rep seemed/was very knowledgeable, but they are OVERPRICED. The guy was trying to sell me a Rheem 4 Ton 16 Seer for $10,000!!! He said he would give me a discount and would end up to $9,000. He

The technician who came didn't flush my A/C because he said he didn't do it because it could break the pipe. I told him that the ARS technician who had come previously had done it and that all technic

Almost 2 years ago, I used their service to install an AC. They opened a permit for the project, and never closed it. I call and email for follow up, and no one responds. The permit remains open w

I have been waiting for the maintenance service for my air conditioning unit after having requested and confirmed three different dates and they did not arrive, they did not call me, they did not give

I needed a new water heater and contacted Lowes installation service. They put me in contact with ARS who installed a new water heater at my house. They installed a unit that was not what I ordered. T

I had a water heater installed four months ago. Unfortunately it did not pass the county inspection. ARS has not been very helpful and has not responded to my request to fix whatever has to be done in

ARS should finish its task in a timely manner and do it right from the get go. Place less on reviews and communicate with what’s needed to be done right

We’re sorry to hear that your experience didn’t meet expectations, Humberto. Your feedback is important, and we’d like the chance to make things right; please reach out to us at 786-345-2236 so we can

Doing business with this company left a sour taste in my mouth. They are essentially car sales people and I was not thrilled with their approach.

I initially contacted them for an issue that happened

Came on time and was very friendly. Only issue was did not know how to diagnose and fix ac units.

Told me I needed a new compressor and there was nothing he could do. Called a different person and

Air handler needs to be turn around to make it more user friendly. For example have the wiring toward the garage open so we can work on it. I am not happy with this company. If you need air handle

They used to be real good and I had no complaints, they even came out on the weekends. Now they will harass you to make an appointment then not show up. Then 5 mins after making another appointment th

Always they try to sell you something, my third visit they said new compressor, even with warranty, it cost $3k for LABOR and gas. Awful

I normally have a good experience with them, but today was not one of them. My appointment was schedule between 8am and 12pm, it’s exactly 2:18pm and the tech hasn’t arrived yet. I called at 12:08pm a

Constantly having to call them yearly to replace a capacitator know they and being charged $500+ for a part that cost $20 plus be careful with this company as soon as you say no to a repair they will

Appointment time was 3:00- 6:00. At 5:00 I called to verify the technician was still coming. Answering service told me she would Check with dispatch, still no call back. Called at 6:15 to cancel to la

I had ARS service my AC unit, and the experience was disappointing. While the technician flushed the unit and changed the filter, he was condescending and dismissive. Instead of addressing the real is

Do not use this company if you can avoid it!! 2 stars only because the a/c ended up being fixed in the end instead of 1. ARS has never showed up within the 4 hour window they said they would come, and

Got an AC inspection and tune up. Tech answered all questions and informed me of the issues with my unit but I now the AC works worse. Basic tune up ordered to see if my unit would work a little bette

We're sorry to hear that your experience did not meet expectations, Emma. We would appreciate the opportunity to understand your concerns better, so please reach out to us directly.

These people are a hot mess. Originally they were scheduled for one day, the tech called and said he would arrive between a certain time. 2 hours later no one arrived. I called the customer service n

Torn between two stars and three. The technician that came out to my home was very respectful and quickly identified and resolved the issue I was experiencing, but I was taken extremely by surprise wh

I went through Lowe’s who contracted ARS. The installation of my water heater was on July 23rd which was done properly, and the unit itself works fine. However, I’m giving two stars since the follow-u

Great help from Ali, but major delays with service

I had a water heater installed by ARS Miami back in October 2025, but it was done without a drip pan. The permit was filed with the City in December

My air conditioning is one an half year old and this is going to be the second time I will call for repairs the unit is not cooling. The first time they wanted to charge me for labor of replacing a pa

Never showed up

Your review is appreciated. As a premier service provider, we are continuously improving our processes and would appreciate an opportunity to learn why this experience was not a great one for you. We

Very professional

They don't take no for an answer. Stop calling every day! Scam. Don't give out your information.

Hi, Lenora. We’d appreciate the opportunity to learn more about your experience and how we can better serve you. If you’re open to sharing, please contact us at 786-345-2236.

I was just quoted from an ARS Technician $850 to put Freon in my AC unit. No repairs no leak detection, just to add Freon. To be charged 30% of the value of the entire AC unit for Freon is theft in my

Ruben Rodriguez awful human being. A year ago he was trying to rip our 76 year old mother off. Our AC is 6 years old and we needing to fix it wasn't cooling he came and said we needed a new compressor

Bad service agree on $7500 but bill us for $8k. Try to call to fix this issue take forever to fix.

This man destroyed our air; we have prevas

Don’t bother calling them, they won’t show up! I called at 9:50pm with an emergency was told a technician will call me in 30-45mn And the would be wearing protective equipment die to COVID, an hour an

ARS should not be trusted. Beware. The company installed a unit for me in 2022 that couldn't pass inspection. They just installed a new one this year with a new permit. The unit stops working. The tec

This company is a nightmare! They never stop calling, day or night. I don't want to work with you, understand?! I don't need you. When I need you, I'll find someone else. STOP CALLING LIKE A SCAM!

I don’t know if this company is under new management or something, but my experience was a disgrace. First and foremost, this is not a 24/7 company- this is falsely advertised. A tech came to my home

We bought the new air conditioner on June 12th and have had a lot of problems, requiring technicians to come out and fix it. This shouldn't be happening. Now it's the fifth time because the unit is le

The warranty service is terrible. The technicians arrive uninformed and never have time. It's disappointing. I live here in Miami with a one-year-old baby and there's still no solution, and it's incre

Waited and waited and NO ONE showed up. Called next morning, unable to speak to a live person was told by a recorder that someone would call me. Very, very, very bad service. NEVER AGAIN. Beware, bewa

I'm not happy with this company. Almost since they installed the indoor and outdoor unit, the air conditioner has had fluid leaks. Supposedly, it was because the unit wasn't level and the drain pipe w

A rating of 0 isn't enough to describe the terrible experience I've had with this company. A month ago, they installed a Rheem 3.5-ton air conditioner. After two weeks, I felt like my old air conditio

They were always late. They installed a new unit three years ago, and even though the part was still under warranty, they were still charging me $2,500 to replace it. They charged me $623 just to load

They installed it 2 years ago, it hasn't passed the city inspection, they've come 3 times, scheduled 5 times, and I still don't have the city permit. The worst company, be careful, they're terrible...

I intended to use this company for a Home Depot promotion. But they're irresponsible. The first appointment was from 3 to 9 pm. They never showed up, and the second time was no different. It's a very

They installed my entire AC unit without a permit, now that the city is after them, they are threatening me as a customer. They messed with the wrong person.

Very poor service. Home Depot needs to change its partner in AA. We've been in contact since yesterday, they said they'd come today, and they never sent the required documents for their services despi

Extremely disappointed — unacceptable handling and refund delay

My experience with ARS Rescue Rooter has been extremely frustrating and disappointing.

On December 19th they inspected my property in

They tried to charge $350 just to flush the line. I was out of town and only my daughter was home. I have a yearly maintenance contract with this company, but I will never do business with them again.

This is the most disfunctional organization i have ever done business with. Please dont think that because they are a large organization and somehow affiliated with Home Depot that they will look out

Super expensive. With the warranty, it cost me over $2,400. The warranty doesn’t really work—if the compressor needs to be replaced, you still have to spend over $2,000, so the warranty is basically u

Very disappointed with the service. Trying to get a technician to my residence proved to be impossible. The first day they scheduled a 12pm to 2pm window; However, it was pushed to 4 pm, then 5 pm and

I’ve had nothing but issues with my system since it was installed about 2 years ago by ARS/Rescue Rooter. The draining was not done correctly from the beginning, and they had to come out several times

Terrible experience with this company. Hire them through Lowe's cause I thought I had a leak on my heater. ARS sent a team, "confirmed" the heater was broken and sent a proposal which was accepted. Ca

I had a very disappointing experience with ARS. The technician came out already seeming determined to sell me a new AC unit instead of actually diagnosing the issue. My system is only 9 years old and

I bought a air conditioner from ARS they seem to not have anyone there what speaks English when you ask for them to fix your air conditioner that you purchased they make appointments and nobody shows

ARS is the undoubtably the worst company ever !! for WATER HEATER APPOINTMENT Their level of professionalism is so poor that they can’t even be trusted in their performance , reputation or consultatio

This company changed my appointment two times without my consent and eventually didn’t show up!!

They confirm the visit and even say you are “in the schedule” and will let you know when they are on t

Tech arrived and told me no one told him why he was there and I asked him if he really wasnt told what i called about and he said no. I told the tech that the filter in the ac unit should have a thin

I would not recommend ARS of Miami. We paid $160 for a diagnosis that was completely wrong. Oslay barely inspected the unit and immediately told us we needed a new system and that one part alone would

An employee at Lowe’s approached me about this $29 tuneup service for AC units. It being summer in Miami, I said why not. We set up an appointment for Saturday between 8 and 12 And they never showed.

I went to Home Depot expecting a simple AC coil cleaning after an employee recommended the service. Unfortunately that is not what I received. The technician came out and only performed a basic tune u

If I could give zero stars, I would.

My experience with ARS/Rescue Rooter was nothing short of infuriating.

The first technician who came to diagnose my air conditioner appeared to be completely los

Beware of ARS. I would strongly caution anyone considering ARS.

I found this company through Home Depot and scheduled what I thought would be a routine air conditioning maintenance visit. The technic

I rarely leave negative reviews, but this experience has been beyond frustrating. This company repeatedly scheduled appointments and simply never showed up. When they did reschedule, they expected me

I purchased the unit from them I have membership that I pay monthly. About 2 months ago I had an issue and they immediately came. I paid almost $2,000 for repairs which included cleaning the unit tuni

I am a first-time homeowner and feel completely taken advantage of by this company. A year ago, my AC stopped working. The technician immediately pushed a full $10,000 replacement. A day later, the ex

Juan and Eduardo are great technicians. They are friendly, very professional and knowledgeable. They work fast and very detailed in their job. Great service . I recommend them 100%.

I had 3 toilets installed in my home and Jeiler Hererra and one other gentleman were the ones who came in to do the work. They arrived early and were very professional. I really appreciate the work th

My overall experience with a new AC unit install by ARS Eduardo and Juan was an above and beyond work. The timely arrival and the delivery on time is my absolute level of service. The equipment delive